Welcome to Lunex. These Terms & Conditions govern your use of lunex.com, including browsing the website, creating an account, placing orders, making payments, using our services, and purchasing products from us.
By accessing or using lunex.com, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
1. About Lunex
Lunex is an online eCommerce platform that sells products through lunex.com. Throughout these Terms & Conditions, the words “we,” “our,” and “us” refer to Lunex, and “you” or “customer” refers to users, visitors, and buyers of our website.
2. Use of Our Website
By using lunex.com, you agree that:
- You will use the website only for lawful purposes.
- You will provide accurate and complete information when placing an order.
- You will not misuse, hack, damage, or interfere with the website.
- You will not attempt to access restricted areas of the website without permission.
- You will not use our website for fraudulent or unauthorized activities.
We reserve the right to restrict, suspend, or terminate access to our website if we believe a user is violating these Terms & Conditions.
3. Account Registration
You may need to create an account to access certain features, place orders, view order history, or manage your profile.
When creating an account, you agree to:
- Provide accurate and updated information.
- Keep your login details secure.
- Not share your password with others.
- Notify us immediately if you suspect unauthorized account access.
You are responsible for all activities that occur under your account.
4. Product Information
We try to display product information as accurately as possible, including:
- Product name
- Description
- Images
- Price
- Size
- Color
- Availability
- Features
- Specifications
However, we do not guarantee that all product descriptions, images, colors, or other details will always be completely accurate, error-free, or up to date.
Product colors may appear slightly different depending on your device screen, lighting, or display settings.
5. Pricing and Availability
All prices listed on lunex.com are subject to change without prior notice.
We reserve the right to:
- Change product prices at any time.
- Correct pricing errors.
- Update product availability.
- Limit product quantities.
- Cancel orders due to pricing mistakes, stock issues, or technical errors.
If an order is placed with an incorrect price due to a technical or human error, we may cancel the order and notify you.
6. Orders
When you place an order on lunex.com, you agree that all information provided is true, complete, and accurate.
After placing an order, you may receive an order confirmation by email, SMS, or through your account.
Order confirmation does not always mean the order has been accepted. We reserve the right to cancel or reject any order for reasons including:
- Product out of stock
- Incorrect pricing
- Incorrect customer information
- Payment failure
- Suspicious or fraudulent activity
- Delivery location restrictions
- Violation of our Terms & Conditions
7. Payment
We may accept different payment methods, such as:
- Debit card
- Credit card
- Mobile banking
- Bank transfer
- Cash on delivery
- Online payment gateways
Available payment methods may vary depending on your location and order type.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
We do not store your complete card or banking details on our servers. Payments are processed by secure third-party payment providers.
8. Shipping and Delivery
We aim to process and deliver orders within the estimated delivery time shown on our website or during checkout.
Delivery time may vary depending on:
- Product availability
- Customer location
- Courier service
- Weather conditions
- Public holidays
- Political or transport disruptions
- Incorrect delivery information
We are not responsible for delays caused by courier companies, incorrect shipping addresses, or circumstances beyond our control.
You are responsible for providing accurate delivery information. If the address or phone number is incorrect, delivery may be delayed or cancelled.
9. Delivery Charges
Delivery charges may apply depending on your order value, location, delivery method, or promotional offer.
Any applicable delivery charge will be shown before you confirm your order.
Delivery charges are generally non-refundable unless required by law or unless the issue is caused by our mistake.
10. Order Cancellation
You may request order cancellation before the order has been shipped or processed.
We reserve the right to cancel orders for reasons including:
- Product unavailable
- Payment not completed
- Suspicious transaction
- Incorrect product price
- Incorrect customer details
- Delivery service unavailable in your area
- Violation of these Terms & Conditions
If you already paid for a cancelled order, eligible refunds will be processed according to our refund policy.
11. Returns and Exchanges
We may accept returns or exchanges based on our return policy.
To be eligible for return or exchange, the product usually must be:
- Unused
- Unwashed
- Undamaged
- In original packaging
- With tags, labels, invoice, or proof of purchase
- Returned within the allowed return period
Some products may not be eligible for return or exchange due to hygiene, safety, customization, discount, or clearance reasons.
Return or exchange requests may be rejected if the product is damaged, used, altered, or returned after the allowed period.
12. Refunds
Refunds may be issued if your return or cancellation request is approved.
Refunds may be processed through:
- Original payment method
- Bank transfer
- Mobile banking
- Store credit
- Other approved refund method
Refund processing time may vary depending on payment provider, bank, or internal processing.
Shipping charges, payment gateway fees, or service charges may be non-refundable unless the issue was caused by Lunex.
13. Damaged, Defective, or Wrong Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with:
- Order number
- Clear photos or videos of the product
- Description of the issue
- Packaging photos, if needed
After reviewing your request, we may offer:
- Replacement
- Exchange
- Refund
- Store credit
- Repair, if applicable
Claims may be rejected if reported too late or if there is evidence of misuse, damage after delivery, or missing proof.
14. Promotions, Discounts, and Coupons
Lunex may offer promotions, coupon codes, discounts, or special campaigns from time to time.
Promotional offers may have conditions, such as:
- Minimum order value
- Expiry date
- Product/category restrictions
- One-time use per customer
- Limited stock availability
- Non-combinable with other offers
We reserve the right to modify, pause, or cancel promotions at any time without prior notice.
Misuse of coupons, fake accounts, or promotional abuse may result in order cancellation or account restriction.
15. User Reviews and Content
Customers may be allowed to submit product reviews, ratings, comments, photos, or other content.
By submitting content to lunex.com, you grant Lunex permission to use, display, edit, or publish that content for website, marketing, or business purposes.
You agree not to submit content that is:
- False or misleading
- Offensive or abusive
- Illegal or harmful
- Spam or promotional without permission
- Infringing on others’ rights
- Containing private personal information
We reserve the right to remove or edit user-submitted content at our discretion.
16. Intellectual Property
All content on lunex.com, including but not limited to:
- Website design
- Logo
- Brand name
- Product images
- Text
- Graphics
- Icons
- Banners
- Videos
- Software
- Layouts
is owned by Lunex or used with permission.
You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without written permission from Lunex.
17. Prohibited Activities
You agree not to:
- Use the website for illegal purposes
- Place fake or fraudulent orders
- Attempt to hack or damage the website
- Upload viruses, malware, or harmful code
- Copy our website design or content without permission
- Use automated bots or scraping tools
- Abuse discounts, coupons, or referral systems
- Harass, threaten, or abuse our team or other users
- Provide false information during checkout
Violation of these rules may result in order cancellation, account suspension, or legal action.
18. Limitation of Liability
Lunex will not be responsible for any indirect, incidental, special, or consequential damages resulting from your use of our website or products.
We do not guarantee that:
- The website will always be available
- The website will be error-free
- All product information will always be completely accurate
- Delivery will always occur within the estimated time
- Third-party payment or courier services will always work without issue
Our liability is limited to the amount paid by you for the product or service involved in the claim, unless otherwise required by law.
19. Third-Party Services
lunex.com may use third-party services, including:
- Payment gateways
- Courier companies
- Analytics tools
- Email/SMS providers
- Hosting providers
- Marketing tools
- Social media integrations
We are not responsible for the actions, errors, policies, or services of third-party providers. Their own terms and privacy policies may apply.
20. Privacy
Your use of lunex.com is also governed by our Privacy Policy.
Please read our Privacy Policy to understand how we collect, use, store, and protect your personal information.
21. Force Majeure
Lunex will not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including:
- Natural disasters
- Fire
- Flood
- Pandemic
- War
- Government restrictions
- Internet or server outages
- Courier disruptions
- Payment gateway issues
- Political unrest
- Strikes or transport problems
22. Changes to Terms & Conditions
We may update or modify these Terms & Conditions at any time without prior notice.
Any changes will be posted on this page with an updated effective date.
By continuing to use lunex.com after changes are published, you agree to the updated Terms & Conditions.
23. Governing Law
These Terms & Conditions shall be governed by and interpreted according to the laws of [Insert Country/Region].
Any disputes shall be handled by the appropriate courts or authorities located in [Insert Jurisdiction], unless otherwise required by law.
24. Contact Information
If you have any questions about these Terms & Conditions, please contact us:
Lunex
Website: lunex.com
Email: [Insert Support Email]
Phone: [Insert Phone Number]
Address: [Insert Business Address]
25. Acceptance of Terms
By using lunex.com, creating an account, placing an order, or purchasing products from Lunex, you confirm that you have read, understood, and agreed to these Terms & Conditions.